112, avenue Jugurtha
Your business is growing and you are successfully gaining new customers, but are you sure that you will be able to retain them and keep them satisfied?
Do you want to ensure that when a potential customer is interested in your product or service, he can be taken care of properly and optimize the chances of taking the next step?
Do you want to stand out from the competition by offering an impeccable quality of service?
We can help you make sure that your organization puts the customer at the center of its concerns
Our approach consists of identifying all the steps where the customer is supposed to interact with your company and ensuring that you have all the means to manage him well and offer him quality information and/or service.
It is therefore about improving the customer experience at the pre-sales, sales and post-sales levels;
To achieve this, it is often necessary to adapt your organization, your information system or even the offer presented to the customer:
· Make customer data more reliable
· Have a customer history to better personalize the relationship
We would work with your teams to ensure that the proposed actions are as appropriate as possible to your business and to make them as aware as possible of the importance of customer relationship management.
In fine, we will identify data to be monitored and/or performance indicators relating to customer satisfaction that will allow you to manage customer relations.
IT Senior Consultant
MD Business Consulting
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